The technician was on holiday until Wednesday 3rd August. I expressed concern as my data had not been backed up and it was agreed that a note would be placed on the laptop for the John Lewis technician to speak to me before it was wiped. On arrival at the store on Sunday 31st July and explaining the problem the manager informed us that it was 'law' under the 'Data Protection Act' that my laptop hard drive would be immediately wiped. We decided against opening the laptop ourselves and return it to John Lewis and ask them to carry out the test. On the forum the owner of the laptop was advised by Jennifer of Dell to open the laptop, remove the battery and 'discharge' the static electricity.
#DELL INSPIRON N5110 BIOS UPDATE A13 CODE#
After investigations on the Dell Forum online, we found the error code given was consistent with battery problems, one in particular stood out, an under warranty 6 week old laptop. My 5 month old laptop suddenly refused to boot after 5 months. We chose John Lewis to buy our Dell laptop from because of John Lewis' reputation. this extracts okay and gives error 8743: unknown or unsupported platform, cannot locate hardware platform identification this program cannot be run on the current plaform BIOS version too old please use the latest BIOS to flash.Īny ideas? either on the random power-offs, or on the BIOS update? I've also tried booting off a freedos disk and trying all versions too. I seem to see something about intel in the message but cannot really read it in full. every version does the same thing back to A06. the command line options dont do anything.
and I cannot find any logs it might create.
#DELL INSPIRON N5110 BIOS UPDATE A13 INSTALL#
If I install within windows (10 圆4) it runs the extractor and flashed up a command window too fast to read the error. It's currently at versions A05 31/Oct/2013 and the latest from the support is A13 Release date (Last Updated ) however i cannot get this to install. Mainly because you can turn it straight back on and continue working for another period of time without any need for a cool-down. I've cleaned and serviced it, the normal dell heatsink paste was dry as a nuns hip flask, so that's been renewed and and it's cooling just fine, but i dont think that is the problem. no warning, no graceful shutdown, just straight to power-off. I have an inspiron 7535 laptop that has started powering off after about 30 minutes of use. Hi Dell fans, just hoping for a bit of direction with this issue: